At Reform we are committed to providing high-quality care and service. We welcome feedback, including complaints, and view them as an opportunity to learn and improve.

Making a Complaint

If you are dissatisfied with any aspect of our service or care, please speak to a member of our team as soon as possible. We aim to resolve issues quickly and informally where we can.

Alternatively, you can make a formal complaint by:

Speaking to the Complaints Manager
Writing to us at: 18 De Montfort Street Leicester LE1 7GL
Emailing: info@reformmedical.co.uk
Calling: 0116 3800318

Our Complaints Manager is Dr Priya Sonia Patel. If they are unavailable, another senior member of staff will take responsibility.

How We Handle Complaints

• We will acknowledge your complaint in writing within 3 working days.
• We aim to investigate and respond within 10 working days. If the investigation takes longer, we will keep you informed.
• A full response will be provided in writing or offered at a meeting.
• We will keep a written record of the complaint and outcome.

All complaints will be handled with sensitivity and in line with GDPR and confidentiality guidelines. Making a complaint will not affect your ongoing care.

If you are not satisfied with our response, you may contact:

• Parliamentary and Health Service Ombudsman: ombudsman.org.uk
• The Dental Complaints Service: dentalcomplaints.org.uk or 020 8253 0800